Frequently Asked Questions
How do I make the switch?
Switching to the ClearFibre fast lane couldn’t be easier – regardless of your current contract. You can start the switching process up to 9 months in advance of your connection being installed (with nothing to pay until your service goes live and current contract expires).
To start the process simply complete the Switch Now form above - one of our team will be in touch to take you through the rest of the process.
Will my service be down while I switch?
We run our own, 100% independent network, which means there’s absolutely no need or reason for downtime when you switch. Two different networks, one in the past and one in the future, so nothing to prevent your switch up to the fast lane.
Once your ClearFibre service is installed, you can choose when you go live.
You can either:
- Request for your ClearFibre service to kick in just as your current service ends (simply pick the day in advance).
- Have your ClearFibre service go live the day of install and run both your slow copper connection alongside your fast full fibre connection until you’re ready to make the full switch.
How quickly can you connect me?
We always strive to install your full fibre connection as quickly as possible, with average install times ranging from 7-14 days post order (sometimes as soon as the very next day if we have availability)
Once you’ve placed your order, you’ll be given access to our install availability and can choose an installation slot and a time that suits you. Installs themselves usually take between one and three hours depending upon the arrangement of your home.
1. depending on how long is left of your minimum commitment period with your current broadband provider – see Clause 1.2 of our Switch Now Terms & Conditions.
2. When we say “free ClearFibre broadband” we mean “free of ClearFibre Qualifying Service charges”. For the purpose of these Promotion terms and conditions, “Charges” means the monthly charge payable for our broadband services, but excluding any static IP address fees, battery back-up unit fees, installation fees, activation charges, fees for additional telephone plans, fees for any calls that are not included in your relevant broadband services package and/or any other charges/fees related to our broadband services or other services.